What if I get into an accident?
Ride safe, my brother, but if the worst happens and you find yourself in a scrape, make sure everyone's okay first. Then, report the incident to us as soon as you can. Our claims team will jump into action, help you
through the process and get you back on the road with the wind in your face.
Can I add custom parts and accessories to my policy?
You've got that personal touch, my friend! If you're pimping your ride
with some rad custom parts and accessories, give us a holler. We'll work together to ensure they're covered like a shiny coat of paint.
Let your bike's personality shine, and we'll keep it protected.
Can I add additional riders to my policy?
Absolutely, brother! If your pals want to join the pack and ride alongside you, just give us a holler. We'll make sure they're included in your policy, so everyone's protected on the open road.
Are there any discounts available?
You better believe it, my two-wheeled amigo! We've got some killer
discounts up our sleeve to help you ride the road of affordability.
We understand that being a responsible rider deserves some extra love, so we offer discounts for those who keep their chrome pipes gleaming and their riding record clean. If you've got multiple policies with us, we'll crank up the savings even more. And hey, if you're ready to bundle your coverage, we'll throw in some additional throttle to those discounts!
But here's the deal, my biker friend: we're all about having a chat and
finding the best possible rate that suits your needs. We're open to
discussion and ready to explore all the options to make sure you're
getting the most bang for your buck. So, don't hesitate to have a chat
with our crew. We'll put our heads together and figure out how to make your insurance journey more affordable without compromising on the quality of coverage.
Remember, affordability and badassery can go hand in hand, so let's hit the open road and chase down those discount opportunities together.
What if I want to file a complaint or provide feedback?
We're all ears, my friend! If you have any complaints or feedback,
don't hold back. Reach out to our customer support crew, and they'll listen attentively to your thoughts. We're always looking to improve and keep our riders happy.
What does indemnify mean?
Indemnify means we'll make it right, pal. If you suffer a loss, we'll
compensate you so that you're not at a financial disadvantage. It's all
about restoring your balance.
What happens if i don't pay the premium on time?
We don't want you fallin' behind, buddy. If you miss a payment, we'll
remind you, and you'll have a grace period to catch up. But if you keep
missin' payments, your policy might be at risk, and we won't be able to
cover any claims. Stay on top of it, alright?
What should I do in the event of a claim?
When things go south, give us a holler right away. Fill out that claim form like a champ, provide us with all the necessary details, and don't forget to mention any other insurance you might have. We'll take care of the rest, partner.
Do I need to inform the police about certain incidents?
If your bike gets stolen, someone causes damage to it, or you're involved in a serious accident, it's best to notify the police. Do it promptly, within 72 hours. And give us that case number within
24 hours, my friend.
Is there coverage for losses caused by riots or civil commotion?
Hey there, rider! I got some news for you. When it comes to rowdy times
like riots, civil commotion, or strikes, let me assure you that we've got
your back covered, my friend. Our policy automatically includes SASRIA
cover, so you can ride with confidence knowing that you're protected
against these unpredictable situations. No need to worry about the
mayhem, we're here to keep you on the road, come what may!
Does alcohol or drug influence affect coverage for off-road motorcycles?
Listen up, rider! We've got a clear policy when it comes to alcohol or
drug influence. We won't cover any loss, damage, or liability if the driver
of the vehicle is under the influence of drugs or intoxicating liquor,
or if their blood alcohol level exceeds the legal limit. Safety is a top priority, so ride sober and keep the thrills on the trail, not under the influence!
Are accessories covered under dual-purpose motorcycle insurance?
Customize your ride, adventurer! Our coverage extends to include
accessories for your dual-purpose motorcycle. We've got you covered in two scenarios. Firstly, optional accessories that were fitted to your vehicle by the factory and are described in the policy schedule are indemnified on the same basis as the vehicle. Secondly, non-standard accessories, conversions, and specialized fitments mentioned in the policy schedule are also covered. Your unique additions matter to us, so ride with the confidence that your accessories are protected!